I'd tell them that I've never had it so good. I enjoy living here and I feel that when my kids come over to visit they are safe. Any issue I've ever had has been resolved quickly and with always with a smile.

I love living here, I just wish I could make partial payment online since I have a roommate and I do not pay the full amount. I have to wait until she pays at the office and then have to wait until it is in the records which sometimes can take a couple days before I can pay online which makes me have a late fee once in a while. Since I travel and depend on paying online this is important to me. Thank you for taking the time to consider this issue and make some changes.

Great place to live and the management is awesome! My only issue is they are raising my rent after 1 year and I feel like I have been a great tenant?? Maybe that is just how the system works.